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This Privacy Policy explains how Custom Wise (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you visit our website, request a quotation, place an order, or otherwise interact with our services (collectively, the “Services”).
Custom Wise processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations issued by the National Privacy Commission (NPC) of the Philippines.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect information in the following ways:
Information You Provide Directly:
When you request a quote, place an order, subscribe to updates, contact us, or otherwise interact with our Services, you may provide personal information such as your name, email address, phone number, company name, billing and shipping details, and any branding files (like logos) you upload.
Usage and Technical Data:
We automatically collect certain technical information when you use our website, including your IP address, browser type, pages visited, system activity, and cookies or similar technologies that help us understand how you interact with our Services.
We do not knowingly collect personal information from individuals under 18. If we learn we have done so, we will delete that information promptly.
We use your personal information to:
We process personal data based on your consent, contractual necessity, and legitimate business interests, all in accordance with applicable law.
We do not sell, trade, or share your personal information with outside parties for monetary gain.
We may share information with:
Service Providers: Payment processors, logistics and shipping partners, production partners, and software services that help us operate our business.
Legal Authorities: When required by law or to respond to legal processes, protect our rights, safety, or the rights of others.
All service providers are required to handle your data securely and only for purposes necessary to perform their services.
We use cookies, web beacons, and similar technologies to gather data about your interaction with our website. This includes:
You can manage or disable cookies through your browser settings, but doing so may affect certain features of the site.
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Under relevant privacy laws, including the Data Privacy Act of 2012 (RA 10173), you may have rights related to your personal information, including:
To exercise these rights or make inquiries about your personal information, contact us using the details below.
Our Services may contain links to third-party websites that are not owned or controlled by us. We are not responsible for their privacy practices or content.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
If you have any questions about this Privacy Policy or your personal data, please contact:
Address: 777 Katarungan St. 2nd Floor, Brgy Plainview, Mandaluyong City Philippines
Email: hello@customwise.com
Phone: +63 (2) 8824 0065